I had the pleasure of making a new acquaintance last week with Dave Jennings. Dave is the owner of That Kitchen Shop,--my wife's favorite place to shop for genuine kitchen articles; and That Kitchen Shop Cabinets, a full service design / build showroom. Rebecca, my wife, says: "My favorite thing about That Kitchen Shop is that they stock the top brands, not just one, so you get to choose from a maker that you know and prefer. That's what I love about them."
We came across the showroom by accident while out for a drive. My first impression of That Kitchen Shop Cabinets was the best I have encountered in all of my 27 years in construction. A designer by the name of Scott Seibert introduced himself, asked questions, and listened to everything I said; I liked him right away. I could tell He knows the secret to good customer service!
I became interested in working with him and asked for a meeting with Dave Jennings. Scott's response was immediate and effective. In the calls I made prior to that meeting, Scott never made me wait long before returning my call.
When I arrived at the appointed time, Kristi Gourneau greeted me at the front desk, and started my visit with the same attention to great service that I saw in Scott. I appreciate how this company is truly focused on giving every customer that comes through the door, the same exceptional treatment. After meeting with Dave Jennings, I am convinced that exceptional service is their standard for doing business.
What a refreshing find: A company that aims to exceed the standards of the everyday-humdrum-shopping experience. If you are ready for a positive change, and excellent customer service, step into That Kitchen Shop Cabinets, and prepare for the best accommodations in service, and craftsmanship, that Gig Harbor has to offer.
Saturday, January 31, 2009
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